Privacy Policy

Last updated: 12-06-25

At the Other clinic, we are committed to respecting your privacy and safeguarding your personal data in line with our professional and ethical obligations, as well as relevant data protection legislation including the General Data Protection Regulation (GDPR).

1. Who We Are

The Other Clinic is a psychotherapy and counselling clinic based in Dublin. Our clinic provides space for therapists to meet with clients. Each therapist operates as an independent, self-employed sole trader and is not under the management of the clinic in matters relating to their clinical work.

2. Data We Collect

At a clinic level, we may collect:

Contact details (name, phone number, email) if you submit a booking form or contact us by phone.
Referral and appointment information to facilitate scheduling and communication.
Website usage data via cookies and tracking tools (see below).

We do not access or retain any clinical notes, session content, or therapeutic material. Each therapist is responsible for their own data practices and GDPR compliance as an independent practitioner.

3. Cookies & Analytics

Our website uses cookies and similar technologies to enhance user experience and analyse traffic. We use:

Google Analytics
Google Ads
Facebook Ads
Instagram Ads

These tools help us understand how visitors interact with our website and improve our marketing efforts. Cookies may collect information such as IP addresses, pages visited, time spent on the site, and device/browser data.

You can learn more in our Cookies Policy and manage your consent preferences through our cookie banner.

4. How We Use Your Data

Data collected by the clinic is used solely for:

Responding to enquiries
Facilitating initial appointment contact
Maintaining communication for administrative purposes (e.g. rescheduling)

We do not use your clinical or contact data for unsolicited marketing.

5. Data Sharing

We do not sell or share your personal data with third parties outside of the services listed above, unless legally required. Each therapist manages their own client data independently and is responsible for their own confidentiality policies.

6. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Data Protection Commission (DPC)

If your request concerns clinical material, please contact your therapist directly.

7. Data Security

We take appropriate technical and organisational measures to ensure your personal data is secure. Access to booking or contact information is limited to essential clinic administration.

8. Contact

If you have questions about this privacy policy or how we handle your data, please contact:

The Other Clinic
7 Pembroke Street Upper, Dublin 2
Email: hello@theotherclinic.ie
Phone: 016856264